Folks, when you talk to your IT guy at work, be as succinct as possible when describing your problem. Our help desk guy is out for the day so I had to fill in for him which I completely do not mind. Sometimes, fixing a paper jams is much better than establishing a bunch of Active Directory GPOs for application deployments and hardening a few Exchange and SQL servers. Ya know, kind of breaks the monotony of things.
Until that is, when I get cornered into listening a user blab on for 20 minutes about a problem she was having. First it was something with her Internet connection which melded into her son’s marriage problems which melded into an e-mail problem which melded into a printing problem which in reality turned out to be:
She forgot to put in an ink cartridge into her printer.
Yup, she couldn’t print an e-mail her son sent because she forgot to do that.